Appointments
Referrals
You do not need a referral to attend this clinic.
Appointment types
Clients commence with an initial appointment to determine ongoing therapy needs (Report provided). If therapy is recommended, weekly appointments are scheduled, in line with the recommendations from the Treatment guides of the programs used at our clinic. As clients progress and achieve therapy milestones, appointments are briefer and less frequent.
If clients provide a report from a relevant, recent (within preceding three months) initial consultation elsewhere, then we will be happy to review that to determine whether another will be required.
Fees
Please contact the clinic to discuss current fees for assessments and therapy.
Payment methods
For our Melbourne Clinic, you may pay via credit card, EFTPOS or direct deposit.
For our Telehealth Clinic, you may either provide us with your credit card details which we will store securely and charge following each appointment, or you can request an invoice and pay via direct deposit.
Rebates
If you have a Care Plan from your general practitioner, please bring your Medicare card and a bank card attached to a savings or cheque account to our Melbourne Clinic, or claim via the Medicare App.
If you have Private Health Care, please bring your Private Health Care Insurance card with you to our Melbourne Clinic, or contact your Private Health Care provider to process your claim.
Clients with NDIS funding
We accept Self-Managed or Plan-Managed NDIS funding only.
We do not accept NDIA-managed or Agency-Managed NDIS funding.
Cancellations and non-attendance
We appreciate your support in providing notice if you cannot attend an appointment.
Appointment cancellations with less than 24 hours’ notice will incur a fee of 50% of the cost of your scheduled appointment.